Responsible gambling means keeping betting within limits of money and time that were decided in advance. Donbet provides tools to enforce those limits, while independent organisations offer advice and treatment. The reference below describes both, starting with the account controls and ending with practical habits.
Player protection reference
Responsible Gambling at Donbet
Responsible gambling at Donbet rests on account tools that customers set for themselves: deposit limits, loss limits, session reminders, a cool-off period and self-exclusion. This page explains each Donbet control, when it starts to apply and how a cool-off differs from self-exclusion. It also sets out the legal position for UK customers, including why the national GAMSTOP scheme may not cover Donbet accounts, lists the independent British support organisations and describes the warning signs that gambling is becoming a problem. All Don Bet tools are free and available from the moment an account exists.
Adults 18+ only
Cool-off from 24 hours
Free UK helplines listed
Responsible gambling control tools
Five controls are available to every account. Their options and timing are set out here:
| Tool | Options | When it takes effect |
|---|---|---|
| Self-exclusion | Longer-term exclusion arranged with support | Once processed by the support team |
| Deposit limit | Daily, weekly or monthly amount | Lowering applies immediately; raising only after a cooling-off delay |
| Cool-off | 24 hours, one week or one month | Runs for the whole period chosen |
| Loss limit | Maximum net loss over a selected period | For the period selected |
| Session limit and reality check | Maximum session length and periodic reminders | During each session |
Setting a limit
- Sign in and open the account settings.
- Choose the tool – deposit, loss or session limit, reality check or cool-off.
- Enter the amount or duration and the period it should cover.
- Save the setting; for self-exclusion, contact support through live chat or email instead.
The delay on raising a deposit limit is deliberate: it prevents a limit from being lifted in the middle of a losing run.
Cool-off compared with self-exclusion
Both tools stop play, but they serve different situations, as the comparison shows:
| Aspect | Cool-off | Self-exclusion |
|---|---|---|
| Purpose | A short break | A longer stop |
| Length | 24 hours, one week or one month | Agreed with support |
| How it is requested | From the account | Through live chat or email |
| Typical use | Pausing after a heavy session | Stepping away from gambling altogether |
Self-exclusion on Donbet does not extend to other gambling sites, so blocking software on personal devices can be a useful addition.
Responsible gambling and the UK legal position
Gambling in Great Britain is governed by the Gambling Act 2005 and supervised by the UK Gambling Commission. Donbet operates under a licence issued by the Curaçao Gaming Authority, number OGL/2024/250/0115, and holds no UK Gambling Commission licence. For that reason, a registration with GAMSTOP, the national self-exclusion scheme, may not apply to a Donbet account. Anyone already registered with GAMSTOP should use the on-site self-exclusion as well rather than rely on the national scheme. Only adults aged 18 or over may hold an account.
UK support organisations
Independent help is available free of charge from several British organisations. Their services differ as follows:
| Organisation | Type of help | Access |
|---|---|---|
| Gordon Moody | Residential treatment programmes | Application through the charity |
| Gambling Therapy | Online support and forums | Available worldwide, online |
| GamCare | National Gambling Helpline, counselling | Freephone 0808 8020 133, open 24/7 |
| BeGambleAware | Information, self-assessment and signposting | Online |
Donbet’s own support team answers live chat at any hour and email in order of arrival. It can apply a self-exclusion, explain how the limits work or confirm the status of a cool-off; for counselling or treatment, the organisations above are the appropriate contact. Family members worried about someone else’s gambling can also call the helpline.
Warning signs of problem gambling
The following patterns suggest that gambling is no longer under control:
- Increasing stakes to recover earlier losses.
- Spending more money or time than intended, repeatedly.
- Borrowing money or selling possessions to fund gambling.
- Hiding the extent of gambling from family or friends.
- Neglecting work, study or relationships because of play.
- Feeling restless or irritable when not gambling.
- Treating cashback or bonuses as a reason to keep playing.
Recognising one or more of these signs is a reason to use a cool-off and contact one of the organisations listed above. For those who find writing easier than a phone call, the online service of Gambling Therapy offers text-based support.
Practical habits for safer gambling
Limits work best when they are set before the first deposit and based on money that is genuinely spare. Someone with a monthly entertainment budget of £175 might set a monthly deposit limit of £175 and a weekly one of £45, so that a single bad week cannot use up the whole month. A session reminder every 30 minutes, a fixed stopping time and avoiding play after alcohol complete a simple routine. Winnings are best withdrawn rather than left in the balance, where they tend to be staked again.
Safer gambling questions
How do I set a deposit limit at Donbet?
Deposit limits are set in the account for a day, a week or a month. A lower limit applies at once; a higher one only after a cooling-off delay.
What cool-off periods can be chosen?
Twenty-four hours, one week or one month. The account cannot be used for play until the period ends.
How is self-exclusion arranged?
Self-exclusion is requested through support, by live chat or email, and covers a longer period than a cool-off.
Does GAMSTOP block Donbet?
It may not. Donbet does not hold a UK Gambling Commission licence, so the national scheme may not cover its accounts.
Which UK helpline is free and open all day?
The National Gambling Helpline, run by GamCare, on 0808 8020 133, free and available 24 hours a day.
Where can residential treatment be found?
Gordon Moody offers residential treatment programmes for people with severe gambling problems.
Is there a minimum age for Donbet accounts?
Yes. Only people aged 18 or over may register and play.